Privacy Policy

This Privacy Policy explains how Hefei Xiaocheng Intelligent Technology Co., Ltd. ("Xiaocheng Tech", "we", "us") collects, uses, shares and protects personal information when you visit xiaochengtech.com, contact us, or interact with business messaging services (such as WhatsApp) that we operate for ourselves or on behalf of our business customers.

1. Who we are

Hefei Xiaocheng Intelligent Technology Co., Ltd. (合肥效成智能科技有限公司), Unified Social Credit Code 91340100MA2MQ2K64R, No. 1111, Hengxin Auto City, Mengcheng North Road, Luyang District, Hefei, Anhui Province, China. Email: info@xiaochengtech.com. Phone: +86 130 3305 1271.

2. Information we collect

• Information you give us — your name, phone number, email address, company name, country and the content of your messages when you contact us or send a message to a business number we manage.
• Messaging data — when you message a business through a messaging platform we operate, we receive your phone number, profile name, message content, attachments you send and message timestamps and delivery status, as provided by the platform (for example, Meta's WhatsApp Business Platform).
• Technical data — basic web server logs (IP address, browser type, pages visited, time of visit) generated when you visit our website.

3. How we use information

• To reply to your inquiries and provide the products or services you ask about;
• To operate automated replies and to identify and route sales inquiries to the appropriate staff;
• To provide, maintain and improve our software and services;
• To keep our services secure and to comply with legal obligations.

We do not sell personal information, and we do not use messaging data for purposes unrelated to the conversation you started.

4. Sharing

We share information only as needed to provide our services:

• With the business you chose to contact, when we operate messaging on that business's behalf;
• With service providers that host our systems or process messages for us (such as cloud hosting providers, messaging platforms like Meta/WhatsApp, and AI model providers used to generate replies), under appropriate confidentiality obligations;
• When required by law or to protect our rights and the safety of others.

5. Data retention

We keep personal information only for as long as needed for the purposes described above or as required by law. Conversation data is normally kept for no longer than 24 months after the last interaction, after which it is deleted or anonymised.

6. Security

We use reasonable technical and organisational measures — including access controls and encrypted transmission — to protect personal information against unauthorised access, loss or misuse.

7. International transfers

We are based in China and our service providers may process data in other countries. Where information is transferred across borders we take steps to ensure it remains protected as described in this policy and as required by applicable law.

8. Your rights

You may ask to access, correct or delete your personal information, or withdraw consent to receiving messages (for example by replying "STOP"). See our Data Deletion Instructions or email info@xiaochengtech.com.

9. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 14.

10. Changes

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.